how much can you deduct, for a refund

[Barclaywoodmotorco 4]

hi chaps

please can i ask you chaps how much can you deduct for a refund , rucker coming back after 5 months on guess what , 10 year old R56 MINI peugeot m14 engine .

is it 0.56 pence per mile usage and £150 for a valet . he has been using it for 5 months .

many thanks 

nic

[It's me 609]

Lawgistics recommend 45 p per mile but this is only a starting point (dated 5 years ago) 

As you have accepted the car back I would assume you have negotiated a fair price for both parties? 

Get it all in writing and get it all signed off 

So many if buts here it might still be wise taking legal advice

[Barclaywoodmotorco 4]

thank you for your reply

[petrol head 46]

Out of interest how many miles had they done in their 10 year old Mini?

[Barclaywoodmotorco 4]

they have travelled 3433 miles in 5 months 

 

[BHM 994]

3433x45ppm 

[David Horgan 564]

20 hours ago, BHM said:

3433x45ppm 

= £1,544.85 reduction , seems a fair deal to me , in 5 months its worth a grand extra now too 

Is it using oil then? Chain Gone ?, Turbo shit its self , ? 

If its one of those things then why does customer expect to return it after 5 months , Any fault cant have been present since you sold it surely . In that case its his baby to sort out not yours .

He /She could have done anything to it . Low oil comes to mind as they use oil like a BP disaster spills it 

Edited March 21, 2022 by David Horgan

[BHM 994]

I must confess, they wouldn’t be bringing back a 10yr old knacker to me after 5 months & 3.5K miles of ownership. 

[Barclaywoodmotorco 4]

thank you for your replies, sold it in November 2021 in December he backed it ,fixed a map sensor and throttle body that fixed it .

he called me last week March 2022  said the fault had come back , so i said i would look at it again for him. He refused and said he wanted a mechanic of his choice.

offered a refund with a fair usage reduction he refused.

offered to pay half the bill of the estimate at his garage £500 he refused .

found a direct message to me on my phone December 11th thanking me for fixing the car the car first time round .

said he is taking this further . expecting a recorded letter in the post any day now with small claims court .

cant win with some people .

[David Horgan 564]

58 minutes ago, Barclaywoodmotorco said:

thank you for your replies, sold it in November 2021 in December he backed it ,fixed a map sensor and throttle body that fixed it .

he called me last week March 2022  said the fault had come back , so i said i would look at it again for him. He refused and said he wanted a mechanic of his choice.

offered a refund with a fair usage reduction he refused.

offered to pay half the bill of the estimate at his garage £500 he refused .

found a direct message to me on my phone December 11th thanking me for fixing the car the car first time round .

said he is taking this further . expecting a recorded letter in the post any day now with small claims court .

cant win with some people .

Has to give you chance to inspect it first as it could be a scam just to get money out of you . 

Probably a totally different problem this time round , as MAP sensors and throttle bodies don't go twice in short periods . 

Offering refund that was refused kills his claim really too . Offering money for half the bill is very generous after 4 Months of repair and 3500 miles of fault free motoring 

I would stick to plan A now , we want to see the car and diagnose the fault , Thats the conclusion really . 

Boasting claims about small claims is just his mad rage shouting hot air . When he realises its going to cost money to take a claim out .

If you hear more tell him to return the car for inspection and stop driving it , get him to tell you and exact mileage too at present day . 

Whats the garage said the problem is this time round ?

[It's me 609]

1 hour ago, Barclaywoodmotorco said:

 

found a direct message to me on my phone December 11th thanking me for fixing the car the car first time round .

 

Take a screen shot print it off

Write down everything you can remember a n d back it up with dates and times

Put all copies of all paperwork in o n e file dedicated to this car

Keep us updated

Are you a lawgistics member? 

 

Edited March 21, 2022 by It's me

[Barclaywoodmotorco 4]

On 3/21/2022 at 5:41 PM, It's me said:

Take a screen shot print it off

Write down everything you can remember a n d back it up with dates and times

Put all copies of all paperwork in o n e file dedicated to this car

Keep us updated

Are you a lawgistics member? 

 

 

On 3/21/2022 at 5:41 PM, It's me said:

Take a screen shot print it off

Write down everything you can remember a n d back it up with dates and times

Put all copies of all paperwork in o n e file dedicated to this car

Keep us updated

Are you a lawgistics member? 

 

used to be with lawgistics but sick of getting into a fight with petty clients , just drags it out and at the end of the day its only me that faces these people in court not lawgistics .

[It's me 609]

1 hour ago, Barclaywoodmotorco said:

 

used to be with lawgistics but sick of getting into a fight with petty clients , just drags it out and at the end of the day its only me that faces these people in court not lawgistics .

1 hour ago, Barclaywoodmotorco said:

 

used to be with lawgistics but sick of getting into a fight with petty clients , just drags it out and at the end of the day its only me that faces these people in court not lawgistics .

Understand