Rory RSC

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Posts posted by Rory RSC

  3. Posted

    Metro bank best for car dealer no stupid limits for not being able to pay for cars and payments don't get held up for hours and hours for fraud checks.

     

    Avoid HSBC if you ever plan to spend your money.

     

    Lloyds bank also seem good for business.

     

    Accounts package, whatever intergrates with your DMS / spreadsheets and whatever your accounts firm is familiar with.

  4. Posted

    13 hours ago, MrC said:

    Steady on now, we are not all horrible. That said there are some utter bell ends, usually at the anorak end of the spectrum.  Fucking good cars 911's cant deny that. 

    992 Turbo S best car I have ever driven.

    • Like 2

  5. Posted

    18 hours ago, twerp said:

    Do you turn down test drives? and how do you go about it?

    If someone says they have more to look at. Go and look at them then come back when you want to deal.

     

    IF someone says they won't be buying today wants to go and think, come back when you have had a think. 

     I sell 40/50 cars a month unseen and delivered so for the vast majority of my customers the test drive really isn't an issue, for most real buyers its not that big a deal. Nearly all modern cars drive well. IF you had to have an RS3 or an A45 / X5 or GLE / Ranger  or Navara for a couple of years none of them are exactly awful and just unbearable to drive.

    • Like 1

  6. Posted

    22 minutes ago, BHM said:

    And I bet you remember that sinking feeling because in your mind you’d hyped-up every viewing to be a sale. 

    The worst sinking feeling was when you think you have a customer in the bag they have said the right things etc and its just the test drive to go.

    Test drive them, they love the car  and its great.  Pull back to site and in my head its in the office and its paid / deposit time.  

     

    The reality is you pull back to office they say thanks have a few more to look at and practically leg it away :lol:  Used to be raging for an hour or 2 after that happened now it can happen once in a while I just laugh and think they got me.

  7. Posted

    Before my grandad passed away I agreed to sell his car for him. It was around £10k and he decided not to drive anymore. TBH it actually cost me money to sell it but I wanted to help him, it ended up actually being the last time I ever saw him as he passed away not long after it sold.

     

    I had this broke uncle always gambling just a loser, bit of a pisshead aswell. He was telling him that his car was worth loads more and that I was ripping him off.  Kept tying to get him to take it to we buy any car.   This guy literally wanted to block me from selling it and getting more as he felt I was getting something out of it. He would rather have had him get less money than me earn a tenner.  Nothing as strange as people.

  8. Posted

    14 hours ago, smltd said:

    I really appreciate all the advice received, thanks again guys!

    A bit more advice, as you are new get as many people out viewing etc.  Almost like a game. Have your own pre conceived idea of how its gonna go ie buyer  / tyre kicker but don't reveal just be nice. Its a customer service business after all. 

     

    But learn, watch the behaviours, see what the difference is with a buyer ie when people come and spend 30 seconds looking round the car and then the first question they ask is can I drive it I find that is 99% of the time a waster, yet a true buyer tends to look round the car ask a few questions, chat and the test drive isn't that high on the agenda.

     

    Learn, spend a year or 2 dealing with as many people as you can and then you soon learn how to qualify and how to deal with different types.

     

    Just my advice, particularly if you are knew to it.   I can qualify well now but couldn't have 6 or 12 months into the job and treated every lead and every person as if they could or would buy.

  10. Posted

    26 minutes ago, BHM said:

    You really intend sending that to anyone who enquires about a car?

    :lol::lol::lol:

     

    Truly brilliant.  

    2 hours ago, smltd said:

     

    In summary: we don't offer distance sales, we don't accept credit cards, cash transactions are subject to 1.5% admin fee, the appointment is arranged on the condition they intend to buy and not just to have a look, 10% deposit to reserve the car, copy of driving licence and a driving licence check code, test drive is 10-15 minutes on 30 to 40 mph roads to test the car is mechanically sound and not to test the car's performance, any pre-purchase inspections require a deposit to cover the inspection and transport costs.

     

    Just in case it gets edited or deleted this is Gold. 

     

    Come one SMLTD you can't do that just because of one cock.

  11. Posted

    There was once a day at a Maheim sale  Leeds I think.

    Can't remember which but every single car I looked at the assured report said brakes spongy and steering knocking.  Every single car. I found it a bit odd.

     

    Went through the rest of the catalogue and nearly everything in that day said the same. I just ignored it and bought anyway and had some really good profit that day. Must have been a newbie tester without a clue what was going on.

  12. Posted

    16 hours ago, David Horgan said:

     

    I've sold a few Porsches  in my time and they nearly always attract the swarms of fools . 

    He was trying to make his own set of rules , overruling you and your selling methods , soon as they try that with me , they get corrected or I stop the sale . 

    Always another bum for the seat , less trouble and less hassle for you . 

    He would have had checked again , sending you bills for future proofing the car . warranty claims would run into 4 figures too as that's what Porker Buyer do , 

    Best deal you made was not dealing with that fool 

    The bit in bold is so true. It seems like a lot of Porsche buyers really do like to have everything their way. 

     

    Hope you are well @David Horgan 

  13. Posted

    On 2/1/2022 at 11:28 AM, smltd said:

    As the forum is a bit quiet I thought I'd share my latest experience with a PITA customer and ask for your advice. You might fall asleep reading as it's a long post so apologies in advance.

    This guy emails for a Porsche 911 we have for sale asking about the service history and what kind of warranty we offer. We emailed him the service history and told him it's an in-house warranty and the car must be returned to us in case of a claim. He then offered £2k less to cover "any eventuality" as he is too far from us to take advantage of our warranty. We said no, go find a car from a local dealer. He then changes his mind saying he wants to proceed if we agree to put the car through a PPI with the main dealer. We said yes no problem, we know the car is sound so he books the car in for inspection. We dropped the car and later that day the OPC emailed us the report which had only minor recommendations. We called the OPC to discuss the report and to let them know we're coming to collect the car. They said they're still waiting for payment from the customer before they can release the car (at this point I'm thinking:  lesson learned, going forward we'll only take a car for inspection if the PPI is paid upfront and either get a courtesy car or charge the client upfront transport fees). Anyway the guy pays, we collect the car and got an email from him saying that he's happy with the report but he wants some items sorted before he buys it. We said ok and ordered the parts (only a few hundred quid so no biggie on a car over £40k). He comes back with a date for coming down and collect the car so we naturally ask for a deposit and his driving licence details. He then asks for a copy of our warranty booklet and says he will arrange his own insurance so no need to send us his driving licence. By this point I'm thinking this guy is a pain but hey-ho we send him a copy of the warranty booklet. Still no deposit. Then he questioned some of the terms and conditions to which we said go ask Lawgistics, they're the legal experts who wrote the booklet. Then he came back saying that surely if something goes wrong with the car we can agree he can diagnose and fix it at a local specialist with us paying the bill as we would take the car to our local specialist anyway. I said no, not necessarily, we might fix it ourselves and the bottom line is that we offer an in-house warranty and he must bring the vehicle back to us at his expense as I mentioned in the beginning. We also insisted that if he wants to proceed and come down for a viewing he needs to pay a deposit which is refundable if for some reason the car is not as described ( by then we've already sent him all the additional close up photos and videos that he's asked for). He then got irritated saying that he doesn't understand why he has to pay a deposit as the fact that he paid for the PPI and bought a train ticket shows enough commitment from him as a buyer. Also he said that a 15-20 minutes test drive is not long enough for him to test the car so he pulled out of the sale.

    In a way I'm happy we didn't sell him the car as I could tell he's trouble from the beginning but I'm a bit pissed off with myself for spending so much time on what I initially thought was a genuine buyer... or maybe he was but I scared him off? Who knows what would have followed next... perhaps he could have thrown a tantrum for not being able to pay for the car with a credit card??

    None of the big boys would entertain someone like him (or would they?), but I thought being a small business and having just started, we need to go the extra mile. Some people are taking the piss though as I previously mentioned in a post about test driving ( by the way we sold that M3 just before Christmas to a guy who didn't hesitate to transfer 10% deposit, sent us his driving licence details, went on a 10 minutes test drive and paid the full price).

    Please advise on what we could have done better in this situation and how do you guys approach the sale of a higher value car in terms of deposit, viewings, PPI etc. 

    Sounds like a hands up white flagger I would have dealt him.

     

    Only joking but always one who thinks that. Bar cayenne customers, Porsche buyers do tend to be an utter nightmare.    Its not you, its the guy being a major messer.  I think only thing different I would have done would have been to take a deposit refundable , if it comes back with a bad report, less costs ie transport to the OPC and the actual OPC bill as if he had point blank refused you would have had to pay and been further out of pocket.  But we all learn and often re learn these lessons from time to time. 

     

    Often the more you do and the further you go the more is expected. Firm and fair is the way forward.

     

  17. Posted

    23 hours ago, CRW said:

    I can only assume he is buying at these current sky high figures and can not return profits at these prices.  He will have to use his stocking loan quota or will be penalised, so its just a case of turning them over. Seems a pretty bleak scenario.  I have stopped buying at the moment as I don't have the confidence that these prices are sustainable.  Potential customers are coming off the furlough scheme, thinking about holidays etc and I think the demand will slip slightly. I simply don't want to get caught out with a forecourt of expensive stock.  However, if this isn't the case I will run with it, but I wasn't going to be the first to put my prices up.

    Whats a stocking loan quota and why would you be penalised for not using funding?

    If you have stocking you still have to make money on the cars you know, its still business.  

    I use funding, I don't have a quota or target, its is my business and my rules. It allows us to hold more cars than we could organically and by using 'their money' I get to make more money for me.     

    I get the panic selling if its coming to an end but at the moment we simply cant buy and sell quick enough seems like anything we buy stick £2/3k on it and its gone in no time.  Cant fathom why anyone with funding wouldn't be aiming to make money.

  18. Posted

    2 hours ago, CRW said:

     

    I did hear of a large player local to me who is busy but selling at cost.  I guess that's the pressure of stocking loans.

    Why would the car dealer with stocking not sell for profit? Dont understand?

  19. Posted

    5 minutes ago, David Horgan said:

    BCA are planning opening up various sites on the evening sales I have heard via the grapevine , no time scales yet though ,

    Basically its heading towards the shite cars , cheap trade stuff that people want to look round . 

    90% will remain online sales only .

     

    First thing I thought was just cheap sales. Its the way it needs to be. 

  20. Posted

    9 minutes ago, BHM said:

    The LAST thing I’d suggest anyone tries starting off in is the cheap small car market. Cheap small cars = small profits due to the cheap greedy bastards who buy them - obsessed with CHEAP tax, CHEAP to run, CHEAP to insure, CHEAP FUCKING EVERYTHING!! 

    There are plenty of cars you can make reasonable profits from with modest funds - swimming in the small car sea is definitely not the way to do it. 

    Bang on.

     

    sell some mondeo / galaxy size cars with a fresh oil change and a new mot ten times easier 

  21. Posted

    20 minutes ago, Halfpenny said:

    A lot depends on location. For example we are close to a town centre. Major hospital 15 mins walk away. One university 15 mins walk. Second university about 20 mins walk. Big shopping mall 15 mins walk. We also have a police station not far away (mind you, after a number of bad experiences I don't encourage their custom!). We offer sales and service/MoT. Huge number of repeat customers on workshop side. Large proportion of walk-ups on sales. Can sneak into uni's and hospital with a handful of postcard-sized ads and pin them to the staff noticeboards - its free and surprisingly effective. Have a website. Autotrader OK, but IME Facebook is a magnet for illiterates and Borats.

    If you are out in the sticks then you're going to be much more reliant on online channels.

    They really are not pleasant to sell cars to. Terrible customers, had a few problems and that have ended up being linked to that proffesion.

    • Like 1

  24. Posted

    1 hour ago, twerp said:

    Makes me tempted to move to a cheaper part of the country for more space for the £££s

     

    I think with online delivery if you were fairly central and could cover most of the uk within 3/4 hours would make more sense right?   It aint about forecourts and nice pitches for the most part its an online pitch.   

     

    26 minutes ago, David Horgan said:

    Nearly all our customers are from south or north of us , Cheaper here is the comment , when i look i think cant see that , looks all the same to me . but eh if that's what they think .

    On a rare well specced car I get it but a lot of the time for a Vauxhall Adam or a Ford Fiesta ST  / Focus ST or something I always think there must have been about 3 million between me in cheshire and them in inverness 

  25. Posted

    23 hours ago, trade vet said:

    Replacing stock must be a bit easier where you are.Heavier or different stuff was always cheaper in Scotland,you just had to be prepared to do a bit of paintwork.I don’t think Scots will like paying 2/3 grand into book !

    Don't get the regional variances now with everything online, completely changed things.

    • Like 1