JXB

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Posts posted by JXB

  2. Posted

    5 minutes ago, EPV said:

    If you (or someone that works for you) have told a customer the car is ULEZ compliant and it's not, you're on stony ground in my opinion. It's not as described, the CRA literally couldn't be any clearer and I'd say you'd have like, a 5% chance of success in front of a magistrate. 

    I agree entirely with Nik, you need to start negotiations with this customer. There are times to dig your heels in, this isn't it.

    Agree this is less than ideal but the fact its been left 5 months to sort is leaving a suspicious feeling about. We do things right and never tend to challenge scenarios like this, hence the reason I'm asking for some advice.

    I think we'll look toward a cashback or negotiation on repurchase. Thanks for your help all.

    1 minute ago, Rory RSC said:

    I'd wriggle and try to get of it saying the registration was provided for you to check and satisfy your requirements that the vehicle met your needs.  

     

    Ultimately if he kicks up enough stink your going to have to take it back and these cars have taken an absolute hammering in value over the last few months so your in for a hit. Try at all costs to keep him in it.    How often does he go into Ulez zone. £500 / £1k might be the best offer you can make financially to get out of it.

    This is where I was at, but I didn't know where the law stood behind which party was responsible for the check

     

  3. Posted

    His initial requirement read:

     

    Hi, do you have the registration number of this car so that I can check if it is ULEZ compliant in London?

    So he mentions he's going to check himself about ULEZ.

    Our reply was "The car's registration is GJ15 XXX and is ULEZ compliant."

  5. Posted

    10 minutes ago, Nick M.K. said:

    CRA states that a car should be fit for a specific purpose. 

    Customer specifically wanted Ulez compliant. If it isn’t and he was told it was, the car was missold. 

    Having said that he has owned it for a long time. 

    I would offer to buy it back at a lower price or a refund that takes into account the use, mileage and added owner. 

    Before you do anything though check online if it is indeed non-ulez compliant. 

    I've double checked the ULEZ compliant vehicles and there are no Land Rover's that meet the criteria (not surprisingly)

    8 minutes ago, David Horgan said:

    First of all its the customers responsibility to check his /her running costs isn't it 

    If you do buy it back , then its not a faulty car and I would offer trade money for the miles its done , 

    Certainly not full refund , he also should have found out before 5 months too , so it could be buyers remorse , or expecting a free rental for a few months . 

    Could always make the salesman buy it back , if he told them it was compliant . Would teach him to check next time . 

     

     

    It's a customers responsibility to check tax, insurance etc so can't imagine why they wouldn't be checking if they could drive it in certain zones. Especially someone who lives in London!

    We're thinking he's asked the question specifically for this reason, only costs him 25 quid in fines to cruise around in a Range Rover for 5 months and get a full refund? What a deal.

    Honest mistake from sales person, you can guarantee it will never happen again thats for sure.

    8 minutes ago, Stalker said:

    Its time to get your boxing gloves on and fight this fooka!

     

    more information required.... Even the far end of a fart description will suffice.

    We havent responded to first email yet before we got some advice.

    Its a Range Rover Sport with about 50k mileage on it - what makes the situation worse is the fact it was a sale or return vehicle and the former owners have already been paid out.

    I think its a quick attempt at calling a dealers bluff personally but didn't know which side the letter of the law would support.

  6. Posted

    Hi all,

    Have a legal related question, could do with some advice to see if we're being had over.

    We sold a Range Rover to a customer from London, during the negotiation the sales person involved noted (on email) that the car was ULEV compliant.

    5 months forward, the customer is trying to return the car for a full refund, noting 2 £12.50 charges they had received for driving in these ULEZ zones.

    Now as the owner as added mileage to the car and depreciated its value, we were wondering what our legal options are with this.

    Many thanks in advance,

    J.

  9. Posted

    How many dealers on here are using these Dealer Management Systems and if so, are there any you would recommend. 

    Currently looking into Dragon2000 as they appear to have a method of importing eBay leads which is my main concern as the messaging system on there is pretty useless and they dont approve of sharing emails.

  10. Posted

    Hi all,

    Bit of a vague question here...

    Do you dealers try and work to a certain percentage of outgoing's assigned to garages for vehicle repairs?

    I know some will take all of this in house to keep costs down but it just isn't an option in my case and I feel like costs are miles above where they should be.

    Now, I appreciate this will fluctuate dependent on the kind of stock you're buying but just looking for a rough idea.

    Cheers,

    J.

  11. Posted

    7 minutes ago, Mojo121 said:

    The problem is while ROI on facebook is great it doesn't do the volume. I know that sounds stupid to say because "just spend more then because you have good ROI" but there comes a point where I can't get anymore buyers off Facebook in a month and not everyone will naturally find their car on there. You must use everything available.

    I get what you're saying though; maybe some are spending too much in one place and need to redress that balance?

    This is where I'm heading I think. Can't imagine boycotting AT all together but there's definitely space to be pushing Facebook a lot more than currently and reduce budgets elsewhere.

    Thanks for your help anyway!

    49 minutes ago, justina3 said:

    I often find with questions like these, what every one is doing is of very little importance to me, facebook doesnt work for other dealers do i care umm nope it works for me and thats all the info i need. 

    welcome to the forum by the way.

     

    Yeah, feels like a trial and error process but always seems like AT are exploiting their position.

  13. Posted

    Hi all,

    First time poster here.

    I've recently taken over the digital marketing efforts of an independent dealer and have begun reviewing the ROI of platforms such as Auto Trader.

    For its cost per month, it doesn't provide anywhere near the value of organic search/social or paid search/social.

    Do many dealers on here run reduced marketing on AutoTrader and if so, can you still generate enough leads?

    Cheers in advance for any advice.