TRADE SURVIVOR

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Posts posted by TRADE SURVIVOR


  1. 9 hours ago, It's me said:

    1dolla 30 yesterday

    thanks James for the latest news

    I've spent my life never talking down business or people if they tried but failed but this cazoo played a whole different tune and I never liked the sounds

    Always thought a Cazoo was something you blew hot air into to produce a sound like a duck farting or perhaps the cry in it's last throws of life. 


  2. On 5/11/2023 at 3:10 PM, samuel welwyn said:

     

    Hi all,

    Hope you are all well.

    Been very slow this May, anyone experiencing the same?

    Random other questions. Are red cars hard to sell?

    TIA

     

    Two bank holidays on the back of Easter peoples heads and wallets are in another place, relax and mint your stock it will come back. As for red if it's mega cheap at wholesale price, take a punt. Polish it within an inch of it's life and you may get a result. Works for us particularly sub 5k retail money :)

    • Thanks 1

  3. Every day in this job is a school day, fifty years on and I for one am still learning. Clearly you have an unreasonable customer here, personally I would get the car back and refund him asap. Maybe the car does have fuel contamination however, all you have is his text stating the fault occurred once he had refuelled. Putting the matter to proof is unlikely to be easy would you really want to spend your time in pursuing a claim through the small claims court as some have suggested? Your time is better invested in sorting the car and retailing it once more. Don't stress over the odd one that bites you, I am sure you have many satisfied customers we tend to forget the positives when a drama hits us. Smile and wave.    


  4. On 4/3/2023 at 5:34 PM, CrazeUK said:

    We went ahead and had the vehcile MOT'd. The mechanic made an observation and said the transmission felt wrong and the clutch was about to go. They also wrote a letter as a quote / statement of their observations. 

    I gave it to.my customer who was pregnant and due to have give birth.

    i then had the sunroof blind repaired and noticed the entire roof was cracked. (You can't see it from outside as it's tinted unless you look top down).

    The customer drove it 100 miles down the M1 and the clutch totally failed to her Panic on the M1 with 2 year old.

     

    BCA issues aside it would appear you have limited mechanical knowledge, then having been advised by a technician that the clutch was about to expire you then chose to retail the vehicle to a consumer who experienced a failure of the clutch shortly after purchase. Unbelievable!      


  5. 8 hours ago, It's me said:

    what a brilliant idea, buy an ex car dealership fill it with motors and let customers view them, once purchased they can be delivered, a great great idea well done Peter vardys doing the job just like me and thousands of others selling used cars (sorry formerly owned horseless carriages) and putting the customer first

    thanks james great update

    Careful you might give Mr Chesterfield an idea for a business model that actually works :rolleyes: Absolutely sweet deal for Peter Vardy picking up a great site from the man who was deriding the retail motor trade as not fit for purpose! Not all dinosaur's became extinct some evolved into motor dealers and we have been around for a wee while now and will be for some time to come.  Grrrrr Mr Chesterfield :P     


  6. Well Mr Chestnut (see what I did there) set out to revolutionise the motor trade, really? So far it seems the only revolution has been to burn money on a scale that no self respecting motor dealer could imagine in my memory.

    Seems like whoever he has hired at the top to grow the business hasn't a clucking foo. Hopefully the people who are being let go as they say, are reemployed in the real motor trade.

    Maybe we have reached a point with Cazoo when it's not if but when.     

    • Like 2

  7. On 10/27/2022 at 10:03 AM, David Horgan said:

    Sure have , Reports are written by politicians I think , 

    Cant even get tyre tread correct never mind anything else 

    Surely the best stock goes to Cinch. You guy's certainly are experiencing some aggravation, we gave up buying from BCA years ago best decision we ever made. They used to be sound back in the day pre internet/mega corporate age, issues always sorted. 


  8. On 11/7/2022 at 8:42 PM, chan said:

    HI All,

    i have been dealing with Auction house G3 for a long time and recently i had a issue with a car ,as we both could not agree to an outcome .i took the matter through small claim court. Now they blocked my buyer account blaming me for going to court. did i do any thing wrong ?? do they have right to block for going to court ?? where can i take this issue further ??  dont i have the right to get the help of of law ? Please any advice will help !!

    Chan, once you go to court with another party it is a fact that the relationship has broken down. G3 have the right to choose who they deal with in the future, why would they maintain your buyer's account in the event that you may at some time in the future take them to court on another issue?

    Difficult to comment fully on this post as you have not clarified the events/facts of your grievance with G3, In my experience with any company best place to start with any issue that cannot be resolved by management is to write politely to the MD we find generally it gets a positive result. Should that fail it is prudent to assess the value of your trading relationship with the business concerned and take a view as to what impact court action would have upon your business going forward.


  9. On 11/14/2022 at 5:00 PM, TM1989 said:

    Tyre kicker season has started I think!! People ringing offering stupid prices/ wanting too much for their part exes/ they’re all popping out of the woodworks!! How’s everyone else doing up north? 

    No problem here as yet with tyre kickers. We are based North West and yes it has slowed somewhat however, the customers we are engaging with are in a need to buy situation hence no discount remains our policy.     

    • Like 1

  10. :D And they pulled their pants down big time. Welcome to the motor trade Mr Chesterman let's see how you go forward from what appears to be the disaster that is Cazoo. Us little guy's will still be around for some time to come. Smiling and waving. Oh and making a profit, as we know what we are doing ish. :rolleyes:

    • Like 1

  11. 16 hours ago, David Horgan said:

    Haha experts at work :rolleyes: 

    Experts at wasting investors hard earned, boy the advertising agency execs must have had a snowstorm party off these guys!


  12.  " Always treat people as you would wish to be treated " Spot on Umesh and David business should be a pleasure for all parties involved. We  never judge a book by its cover. Always remember back in the 60's when I was a lad working for pocket money compounding and t cutting, waxing Ford Prefects guy came into my Dad's showroom scruffy as anything the salesmen ignored him. I'm saying "hello" having a bit of a chat, upshot was he wanted to buy a Zephyr convertible we had in stock. Passed him over to my old man deal done paid cash on the spot. Slightly off subject from our mans original post but thought I would share. Wish I had the Zephyr in stock now ;)   

     


  13. 9 hours ago, Huggins said:

    CD MOTORS Staffordshire 07502280932 I found them on ebay search "duologic repair" when I had a problem with the only duologic I ever bought!! Was £550 all in from memory lasy yet . He used to work at the main dealers and he speciliases in repairing these boxes.

    Great post! This is yet another instance when the forum truly pays off, dealers helping other dealers. :)

    • Like 2

  14. On 2/1/2022 at 11:28 AM, smltd said:

    I thought I'd share my latest experience with a PITA customer and ask for your advice.

    You don't need any advice. Seems you were professional and reasonable throughout and this individual was trying to renegotiate your company policy. It is your business your policy end of. Bet he wears his Polo shirt with the collar up!  :rolleyes:


  15. On 1/31/2022 at 8:31 PM, Halfpenny said:

    On the service side we have the facilities and experience to fix most things - but not these Dualogic nightmares!!  Dualogics are basically a manual gearbox with a 'robot' bolted on to select gears and operate the clutch. Now some years ago both Toyota and Honda tried this approach and neither could get it to work reliably and gave up - they went to CVT. So if the Japs couldn't do it, do you think the Italians can?

    Almost any fault puts them into neutral (to protect the gearbox) unfortunately. Scan often doesn't show anything. From what you have described it could possibly be a faulty selector position sensor. But I think this could turn into a bit of a saga for you....

    We have sold a fair few of these and as Halfpenny says "nightmares" even for our own very experienced tech's. After doing all the basics and delving deeper a faulty Dualogic usually ends up at the Fiat dealer, from memory around £1500 trade to sort. Feel for you Zahoor. If we get 500 Dualogic in stock now we only retail with outsourced extended warranty built into the deal.    


  16. Do you advertise with AA cars Casper? It's cheap and you're customer generally assumes cars are AA inspected which I am sure would be by your workshop and any apparent issues rectified. Plus consumer gets 12 months free basic breakdown cover, which adds credibility to your business. We used to have all our cars AA inspected big cost to carry, remember loosing a deal due to inspector noting "slight weep from cambox gasket which naturally we would rectify. Customer in their ignorance assumed engine was knackered and walked. Gave up with inspections soon after saved a fortune that was twenty years ago and we are still here.